7.FAQ
Q1: Are you manufacturer or trader?
A: We are manufacturer.
Q2: Could you supply customized machines?
A: We can supply customized machines based on your requirement. By the way, ODM & OEM are available.
Q3: Can you supply oversea service or food formula?
A: Our engineers can serve you in your factory, and we can supply formula.
Q4: Could I only order stand-alone machine (e.g. only extruder, dryer etc.)?
A: Yes. We can not only supply processing line, but also stand-alone machine.
Q5: Where are you? How can I get there?
A: We are in Jinan, which is in the North of China, 432km South to Beijing. You can go to Jinan by high speed train (Jinan West Station) or by air.
Q6: Have you ever sold your products to International market?
A: Until 2017, we have sold our products to more than 60 countries and regions. This number is keeping growing.
Q7: How can I get the after-service?
A: We will send you the spare parts by free if the problems caused by us. If it is the men-made problems, we also send the spare parts, but you should pay for it.
Q8: Could you supply food raw materials or the machine in different industry?
A: Because of the business scope limitation in China, we can only supply food machines. But we can help you to find the best suppliers in China. As Chinese, we are more familiar with Chinese market.